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KakutoKakuto Help

Your membership

Your membership is what lets you book classes. The app checks it with your gym’s payment provider: card payments through Stripe, or Direct Debit through GoCardless.

Open User Profile and look at Membership & Payments.

The Membership & Payments section showing You are a club member, Subscription Management closed and the Use a different email to link subscription switch

Your status

Section titled “Your status”
  • You are a club member: you have access to your gym’s classes.
  • You are not a club member yet: the app can’t find a paying membership for you. You can’t book classes yet.

The chip at the top of your profile shows the same: Member or Not a member.

Subscription Management

Section titled “Subscription Management”

Tap Subscription Management to open it. Depending on your gym, it has:

  • Payments: your last payment and whether it worked. See Payments and your card.
  • Update membership status: checks your membership again.
  • Setup membership subscription: opens your gym’s membership page to join a plan.
  • Update my payment: changes the card you pay with. See Payments and your card.
  • Your membership: freeze, reactivate or cancel, if your gym uses this. See Freeze or cancel.

Join a plan

Section titled “Join a plan”

If your gym offers it, you can join from the app.

  1. Open User Profile → Subscription Management.
  2. Tap Setup membership subscription. Your gym’s membership page opens in your browser.
  3. Choose a plan and pay.
  4. Come back to the app and tap Update membership status.

If you don’t see Setup membership subscription, ask your gym how to join.

Update your membership status

Section titled “Update your membership status”

Use Update membership status if you’ve just joined or just changed how you pay. The app checks again and shows Membership status updated. If you’re now a member, the status changes straight away.

Paying with a different email

Section titled “Paying with a different email”

Your membership links to your account by email. If the email you pay with isn’t the email you log in with, add it as your payment email.

  1. In Membership & Payments, turn on Use a different email to link subscription.
  2. Under Payment email, enter the email you pay with. It must be different from your login email.
  3. Tap Send verification code. A code is emailed to that address.
  4. Enter the Verification code (it looks like XXXX-XXXX) and tap Verify email.
  5. When it shows Linked and verified, tap Update membership status.

To stop using it, tap Remove payment email and confirm.