Payments and your card

You can check your payments and fix most payment problems yourself in User Profile → Subscription Management.

See your last payment

Open Subscription Management. Under Payments, the app checks your accounts and shows each way you pay:

• Card (Stripe)
• Direct Debit (GoCardless)

For each one you see your Last payment (amount and date) and whether it’s Paid, Pending or Failed. A failed payment also shows the Reason.

If the app shows No payments were found…, it can’t find payments for your login email or payment email. See Paying with a different email.

Retry a failed payment

If your last payment failed and it can still be retried, you see Retry payment.

1. If your card has expired or changed, update your card first.
2. Tap Retry payment.

What happens next:

Message	Meaning
Payment successful. Thank you!	The card payment went through. Your membership status refreshes.
Payment retry submitted.	A Direct Debit was sent again. It takes a few working days to collect.
Your payment was declined again.	Update your card, then try again.
This payment can no longer be retried.	Contact the gym.

Change your card

1. Open Subscription Management and tap Update my payment.
2. A secure Stripe page opens. On a phone it opens in your browser; on the web it opens in the same tab.
3. Change your card or payment details there.
4. Come back to the app. If you were not a member because of a failed payment, tap Update membership status.

Note

Update my payment is for card payments. If you pay by Direct Debit, or the app says No Stripe payment account is linked to your payment email, check your payment email or contact your gym.